Enova – Privacy Policy
Effective Date: 1-Sep-2024
At Enova VPN, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your data when you use Enova VPN services on Android, iOS, Windows, and macOS platforms globally. Enova VPN adheres to privacy laws in the United States, including the California Consumer Privacy Act (CCPA), and European privacy regulations, such as the General Data Protection Regulation (GDPR). By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
No Logging: Enova VPN does not collect or store any data related to your browsing activity, IP addresses, DNS queries, or personal data while you are connected to the VPN.
No Tracking: We do not track or store information about the websites you visit, services you use, or any personal online behavior when using our VPN services.
While Enova VPN operates under a strict no-logs policy, we collect limited and anonymized information necessary for service improvement and account management. This includes:
App Usage Data
We may collect minimal, anonymized usage data to improve the performance and reliability of our services. This includes performance metrics such as server uptime, connection failures, and crash reports. This data is fully anonymized and does not include any personal information or data that could identify you.
Account Information
When you create an account with Enova VPN, we collect:
Email Address: Used for account setup, subscription management, and communication regarding service updates.
Payment Information: Collected for processing subscription payments. Payment information is stored securely by our third-party payment processors and is not accessible by Enova VPN.
Optional Diagnostic Data
With your explicit consent, we may collect diagnostic information to help troubleshoot issues related to the VPN service. This data will be collected only if you agree and can be disabled at any time within the app settings.
We use the information we collect strictly to:
Improve Service: Anonymized usage data helps us improve the performance, stability, and reliability of our services.
Account Management: Your email and payment information is used for account-related purposes, including subscription processing, account renewal, and communication regarding updates or issues with your account.
Communication: We may send you important notifications, service updates, or promotional offers based on your communication preferences. You can opt out of these communications at any time.
At Enova VPN, we implement industry-standard encryption protocols and security practices to protect your personal data. Access to personal data is restricted to authorized personnel only, and all information is stored securely. We use advanced encryption to ensure that your information is safe during transmission and storage.
We may engage third-party service providers to handle:
Payment Processing: Your payment information is processed by third-party payment providers that comply with US and European privacy regulations.
Analytics: We may use third-party analytics tools to help us understand how our app is used, but no personal data or VPN usage information is collected or shared with third parties.
Third-party services are subject to strict confidentiality agreements and comply with applicable US and European privacy laws.
Enova VPN respects your rights to access, modify, and delete your personal data. If you are located in the European Union, you also have rights under the GDPR, including:
Right to Access: You can request a copy of the personal information we hold about you.
Right to Rectification: You can request to correct or update your personal information. Right to Erasure: You can request that we delete your personal data.
Right to Restrict Processing: You can limit how we use your personal data.
Right to Data Portability: You can request that your personal data be transferred to another service provider.
If you are a resident of California, you have additional rights under the CCPA, such as the right to opt out of the sale of personal data. You can exercise any of these rights by contacting our support team at [email protected].
Enova VPN complies with the CCPA, the GDPR, and other applicable privacy laws in the United States and Europe. We are committed to upholding the highest privacy standards to protect our users’ data, regardless of where they are located.
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will delete such data immediately.
We may occasionally update this Privacy Policy to reflect changes in our practices, services, or legal requirements. When we update the policy, we will revise the effective date at the top of this page and notify users of any material changes via email or app notifications.
If you have any questions about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at
[email protected].
This Privacy Policy applies to all users of Enova VPN globally, with specific provisions to ensure compliance with the privacy laws of the United States and Europe. Regardless of where you are located, Enova VPN is committed to protecting your privacy and personal information.
